Career
01 June 2022

Marcom Officer - Customer Services
Closing Date: 2022-07-01
Contact Person: shuyi.chan@hattengrp.com
Job Location: Melaka

Job Description:

  • Attend to shoppers' queries, feedback and complaints.
  • Responsible Provide mall information about products and services such as car park, retail location, shopping promotion.
  • To manage incoming calls to ensure customer's queries and referral of services are answered  promtply and professionally.
  • Ensure all Lost & Found cases reported to you are properly handled, accurately documented, items secured and all procedures pertaining to lost and found are strictly to.
  • Handle all young children who are apart from their parents / guardians with care and attention.  Ensure the child is calmed and remain safe in your custody until claimed by the parents / guardians - to adhere to Lost Child SOP strictly.
  • Provide gift wrapping services, ensure all items are wrapped nicely and presentable.
  • Provide basic first aid during accident / incident in the mall.
  • Be mall ambassadors by providing exemplary customer services with compliments from shoppers.
  • To keep proper log of records for all incident and issues handled or faced throughout the day including all tenants' matters.

 

JOB REQUIREMENTS

Educational/Professional Qualification

  • Bachelor's Degree/Post Graduate Diploma/Professional Degree in Art/Design/Creative Multimedia or equivalent.

Work Experience & Skills

  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Added Advantages Skill(s): Adobe After Effect, Adobe Premiere Pro

Language Proficiency

  • Excellent command in English is a MUST.
  • Know Chinese is an added advantage.

Personal Attributes & Other requirements

  • Create Project Mock-Ups Based on Project Scope
  • Use Computer Programs to Create Animation, Audio, and Visual Effects
  • Excellent multitasking skills
  • Responsible, Friendly and Social
  • Independent and Media Buy Planner

 

Additional Information

  • Candidates are required to share social media IDs for possible evaluation

Salary

  • RM2200 – RM2800